Customer Testimonials
Service and navigation update were completed as expected. Customer service was exceptional. Will return in the future
BMW of Idaho Falls ROCKS!! A bought a car from a private owner. A BMW 530 XI. Shortly after buying it it came with a lot of extreme issues from being neglected. I did not want to give up on this car so I came to BMW of Idaho Falls. I can’t tell you how grateful I am for this company!! Their Parts Department, Wendy and Keegan were awesome. The service representative Alex, And of course the mechanics here at BMW Idaho Falls, have shown great professionalism and care. I am an older woman and they help me above and ...
Great customer service. Alex called before my appointment to be sure of my expectations, and he called again to give me estimates before completing work. He called as soon as he found out the part I needed would be delayed, and he gave me a definitive delivery date so I could plan accordingly. The work was done on schedule and for the quoted price. They even washed the car for me before I picked it up!
I had a wonderful experience getting my car. As the salesman AJ was professional and very friendly. I so appreciate that I was allowed to drive the car without the salesman. Thanks. I will be back.
Took my car in for some service. It was going to take a couple of hours, and they provided me with a loaner car, and brought my car to me when it was finished and picked up the loaner. They went above and beyond. Great customer service.
I always ask for Jeanna Dean, Service Director at Sayer BMW in Idaho Falls. Jeanna is helpful, knowledgeable, happy & is a pleasure to work with. Both she and Rich Williams, General Manager, are the best at what they do.
Great service, friendly staff and a very nice facility.
Excellent, professional.service with friendly staff. Normal maintenance with wait time as promised. The vehicle was taken in when I arrived, which was 15 minutes early.
Awesome service department. Did a great job in getting my BMW X5 back on the road!! I would heartily recommend them to anyone desiring a solid service department.
The best car buying experience I’ve ever had! Whole staff was great especially Mackenzie and Brandon! We floated all the way back home 😀 BMW’s really are the ultimate driving machines!
I ordered a new BMW X5 for BMW of Idaho Falls and they were fantastic every step of the way. Thanks to Jayden and the rest of the team for making the experience so positive.
Great service, professional staff and easy process.
They always go above and beyond in customer service
AJ, and team were great to work with. Super responsive to our inquiry about the BMW X7. We asked that all the sales paperwork be done prior to our arrival and it was. AJ went through the car thoroughly with us, and also helped set up the BMW App. One last thing, for the first time ever all the paperwork was electronic, amazing. We love the car.
This will have been my second BMW from here and there was alot of supply chain issues that was out of the hands of the local guys. AJ was my salesman and he got exactly what I was looking for, ask for him. Rick Williams is the GM of this place and went above and beyond when things were getting delayed by corporate. For 2 seperate issues, he was able to make a resolution as I expected, or better.
Received a good deal and fair trade in value. Very customer oriented. Would buy here again . Love my x5
Had a great experience at this dealership. Staff was very helpful, very easy to work with and the whole process was quick smooth. Definitely recommend!
Such a great place, they take care of you as well as are very transparent about what is going on with the vehicle.
Great service - fast, thorough, and reasonably priced.
Idaho Falls BMW delivered on a great 2022 M550i with great customer service. Arrived just before Christmas. The car turned out to be a great stocking stuffer for Christmas. Every aspect of customer service was exceptional!
Jay, Nick and the rest of the team at BMW of Idaho Falls were great to work with. It took us a while to make the decision to purchase and they were patient with us. We absolutely love the new car. Thank you for a great experience.
Thanks to Rick and his team, my buying experience was smooth and worry free. All of my questions were answered, and I certainly would recommend BMW if Idaho Falls to anyone. Both Rick and Morgan are assets to the BMW Brand.
Quick service. No wait to get in on a Saturday 😊. Done in less than an hour.
Just purchased a new car here and was very happy with the experience. Brysen did a great job as our salesman and answered all of our questions. Morgan in finance had a lot of options for extended warranty, gap insurance, and made the financing very easy. Very comfortable and smooth transaction. Check them out!
Once again, a pleasurable experience getting my BMW serviced at BMW of Idaho Falls. Prompt and reliable service. Gena in service is always so pleasant to deal with and very knowledgeable about what services are needed. I got my car back on time, washed and vacuumed. At my age, I've dealt with many car service centers over the years and for my money BMW of Idaho Falls is the best I've ever seen.
Always have had a great experience. However, when we received the calendar invite for our appointment today it said it was only 15 minutes (from prior experience I knew it was longer than that and was prepared for longer than 15 minutes) and it was suppose to take one hour, it took two. Then my husband was asked if he was sticking around or not, he asked if a loner was possible and there was. But was told (nicely) in the future to ask for one when making the appointment. However, when I made the appointment, I did ask for one and ...
Amazing dealership. Very knowledgeable staff. Great experience.
Fabulous we were treated like family all of our questions were answered in a timely manner and the car we bought was clean and filled with gas
Let’s face it. It’s been a very difficult couple of years for everyone. Having a check engine light come on and being quoted a substantial amount for the repair was extremely stressful. Well I cannot rave enough about Jeanna Dean the service manager at BMW of Idahofalls and her stellar service. Jeanna went way above and beyond and worked with her regional manager and the repairs are going to be done at a very reduced price. Now I just have to wait patiently for the parts to arrive. It’s a crazy world we are living in now. ...
Excellent service, friendly and attentive.
We had a failure of the drivers side window on our X3 while we were near Yellowstone. BMW of Idaho Falls helped us troubleshoot and then got us in to fix it as soon as we reached Idaho Falls. They gave us a loaner and cleaned it before we got it back. Alex gave us stellar service. Thanks for getting us back on the road!
Great, friendly, clean, and efficient! Jeana Dean runs a ‘tight ship’. Alex did a great job communicating my my cars needs. I drive 300 miles round trip to get this kind of service every year. Off the charts!!!!
They did the recall job in a timely manner but I've never been to a BMW dealership where the sales staff doesn't acknowledge the customers when looking at cars and the service dept does no inspection of the vehicle being serviced to alert the customer of possible necessary maintenance. This particular dealership lost a sale to us about a year ago when we came in looking for a car and your sales people ignored us the entire time, we ended up buying elsewhere. You're staff in Idaho Falls is seriously lacking in customer service, sittingat a desk ...
Quick service. Great team! Appreciated the mechanic taking time to talk to me!
Deal was done quickly and easily. Always have a good experience with BMW of Idaho Falls. From sales to service - all are knowledgeable and pleasant.
Alex had a loaner waiting for me to run errands and completed the work in 2 hours. Easy fast service! Will continue to take my business there.
Jeanna and Alex are always great to work with in service. My Z4 is fixed in a timely fashion. Techs seem to know what they are doing. The whole team is professional and courteous.
Jeanna not only saved the day, but our vacation. My family and I were in the middle of a 7 day vacation in the Grand Tetons when we blew a tire out in the Tetons Village. Jeanna helped us work with Roadside Assistance to get a local tow service come pick our car up and bring it to Idaho Falls AND also helped arrange them tow a loaner to us! Without her we would have been left stranded without transportation for three days. Idaho Falls was on our way back home to Seattle so swapping out the loaner for our car ...
Awesome customer service
We had a tire blow out and we were towed to BMW Idaho Falls. The service department did a stellar job getting us back on the road ASAP. We are greatly thankful and back on vacation.
I love bmw
Fantastic service. Very knowledgeable technicians. Excellent and very helpful receptionist. Comfy clean and quiet waiting area with fully stocked supplies. I live in San Francisco and my 640GT had a stuck window in the down position while we were on vacation in Jackson. Had to drive to Idaho Falls to get this fixed and they did this in 2.5 hours. What I expect of BMW.
Rick Williams is great to work with! We purchased a new 2021 X1 in a matter of a few hours after returning a lease 2018 X1. We highly recommend Rick and BMW of Idaho Falls to anyone interested in leasing or buying a quality BMW vehicle! Jack and Pat Tackle
Very knowledgeable and polite staff in the Service department. I wonder why the Sales people didn’t acknowledge those of us sitting in the show room while our cars were being serviced. They might have had another car sold that day.
Rick and his team at BMW of Idaho Falls are fantastic. I have purchased multiple cars from them and always look forward to my visits and interactions with them. The entire team is welcoming and that is not something common at auto dealerships. Thank you and keep it up!
I had to bring my X5 in to be scanned for a problem that I was having. Explained a few items to be answered if they could while having it checked out. They confirmed the problem as I thought it was and didn't inform me of the other items I asked about.
Serviced my car here. Treated very nice and felt like they were very competent.
We have been servicing out BMW's since 2008. Service with Jeanna at BMW is always done 1st class. Recently we were traveling when our X3 broke down during Independence Day holiday weekend. Thank God we were close to BMW of Idaho Falls. They had us back on the road within four hours! While we waited, they took extra special care of us. Thank You!
We had a great experience with MacKenzie and are delighted with our purchase. We had been car shopping for the past 3 months at countless other dealerships in Idaho and Washington, and she was the first salesperson to deliver quality customer service. Highest recommendations for her and the staff!
Brandon is amazing! Very patient and helpful with everything we were looking and needing in a car! My husband and I came in for an oil change and we live out of state and we fell in love with a suv and Brandon went above and beyond for what we wanted and he met my husband at the airport to pick the car up after hours. Best BMW dealership EVER!
Good customer service
Had to make an emergency stop here to resolve a PVC system issue. The service team got the part in quickly (thanks Gina!) and accommodated for an emergency repair to get my car back on the road in about 36h. Thank you! Thank you! Thank you!
Very helpful and courteous staff. They completed the necessary work in half of the estimated time. They’ve been very thorough.
Excellent company. I love to get my service done in Idaho Falls. Always nice, friendly, and fun. Yes fun! I love how they clean the car too!
I have been using BMW of Idaho Falls for ten years now for purchasing and servicing my vehicles never had a problem with the staff or the cars. Also recommended to all of my friends and family.
I recently visited BMW of Idaho Falls to see what they had to offer as far as leases go. They had plenty of 320i and 328i xDrives to choose from. The sales person that helped me was very knowledgeable and easy to deal with.
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