Customer Testimonials
Nick and Rick are great guys who truly care! Beautiful store, friendly staff and great service !
I'd been shopping for car for a month or so and I just happened to be in the Idaho Falls area and found exactly what I was looking for at BMW of Idaho Falls. The sales team was great. I've worked in the BMW network in the past and am familiar with BMW dealerships and I can tell you that BMW of Idaho Falls is a great dealership to purchase from.
Great service. I’ll only take my car to a bmw dealer for service. They do a complete check and they were able to fit me in on short notice!
Nick was excellent, great pricing and overall experience.
This is the best Dealership! Customer Service ran by (The amazing Jeanna) is extremely professional, and has great communication! The Dealer is Loacally owned and ran by people who care and make everyone feel like family. And not to forget that these techs know what they are doing! If you need anything you can confidently know they will help.
I could not be more thrilled with my new BMW X5. Huge shout out to Alex Martinez for all his hard work to get me the car I wanted! He’s amazing! The entire staff was so wonderful to work with! I am so glad I went with the Idaho Falls BMW group! Thanks again to all!!
I asked for a quote on a repair and it took a day for them to get back to me. However, Gina was very nice and did apologize. She made my experience much better. In fact, she may be the reason I decided to have them do the repair even though it was about 10% higher than a previous estimate.
From out of state, and had my car serviced @ BMW of I.F. The loaner car was a fun drive, and they had me back on the road in a jiffy.
Great people running this dealership! Thanks for all you do!
Had a seamless experience buying a 2011 Porsche Carrera from Nick. I really appreciate you taking care of my questions and making the purchase happen Nick! Car was in better condition than I expected.
Always the best group to work with. Great care and great people. Cars are not bad either.
They arrival greeting was pleasant, the wait was brief until a loaner vehicle was offered. Then minutes later we were on our way to the mall. Was contacted as prescribed, and returned to our car awaiting our ride home. The oil was changed, and problem diagnosed and we now await a call when parts are in. A great day and outstanding visit.
Everyone here has been awesome to work with. Twice. I’ll definitely come back here again for my next purchase. And this dealership is 510 miles away from me. There are 3 closer dealerships…
Excellent customer service. Above and beyond. I like they kept me apprised on the findings and their recommendations.
535d had 2 flat tires caused by potholes in Yellowstone park, luckily the BMW of Idaho professionally saved my trip. The cost is way below than every dealer I have been to. The manager Jeanna(?) and a young man who wears glasses are honest & nice. Thank you all. Wish A same high quality BMW dealer near by me!
Excellent service, friendly staff, knowledgeable and helpful service department.
I had an appointment for an oil service with a loaner car and everything went perfect. Nice friendly people at this dealership.
The service counter staff and Gina were great. I was in and out of their facility in no time with a nicely cleaned car too. I would definitely recommend BMW of Idaho Falls.
Excellent salesperson to work with. Very Knowledge about all the vehicles on the lot. No pressure.
Always exceptional service, love coming here!
I scheduled a oil change today and the service was a 5 Star service. I’m very happy with the excellent service and care they provided on my car.
Had 2 flat tires in Yellowstone, so car was towed to Idaho falls BMW. I was so surprised the dealer change much less than other dealer in St.Louis. They are honest and professional. Much appreciated to save my trip.
Service and navigation update were completed as expected. Customer service was exceptional. Will return in the future
BMW of Idaho Falls ROCKS!! A bought a car from a private owner. A BMW 530 XI. Shortly after buying it it came with a lot of extreme issues from being neglected. I did not want to give up on this car so I came to BMW of Idaho Falls. I can’t tell you how grateful I am for this company!! Their Parts Department, Wendy and Keegan were awesome. The service representative Alex, And of course the mechanics here at BMW Idaho Falls, have shown great professionalism and care. I am an older woman and they help me above and ...
Great customer service. Alex called before my appointment to be sure of my expectations, and he called again to give me estimates before completing work. He called as soon as he found out the part I needed would be delayed, and he gave me a definitive delivery date so I could plan accordingly. The work was done on schedule and for the quoted price. They even washed the car for me before I picked it up!
I had a wonderful experience getting my car. As the salesman AJ was professional and very friendly. I so appreciate that I was allowed to drive the car without the salesman. Thanks. I will be back.
Took my car in for some service. It was going to take a couple of hours, and they provided me with a loaner car, and brought my car to me when it was finished and picked up the loaner. They went above and beyond. Great customer service.
I always ask for Jeanna Dean, Service Director at Sayer BMW in Idaho Falls. Jeanna is helpful, knowledgeable, happy & is a pleasure to work with. Both she and Rich Williams, General Manager, are the best at what they do.
Great service, friendly staff and a very nice facility.
Excellent, professional.service with friendly staff. Normal maintenance with wait time as promised. The vehicle was taken in when I arrived, which was 15 minutes early.
Awesome service department. Did a great job in getting my BMW X5 back on the road!! I would heartily recommend them to anyone desiring a solid service department.
The best car buying experience I’ve ever had! Whole staff was great especially Mackenzie and Brandon! We floated all the way back home 😀 BMW’s really are the ultimate driving machines!
I ordered a new BMW X5 for BMW of Idaho Falls and they were fantastic every step of the way. Thanks to Jayden and the rest of the team for making the experience so positive.
Great service, professional staff and easy process.
They always go above and beyond in customer service
AJ, and team were great to work with. Super responsive to our inquiry about the BMW X7. We asked that all the sales paperwork be done prior to our arrival and it was. AJ went through the car thoroughly with us, and also helped set up the BMW App. One last thing, for the first time ever all the paperwork was electronic, amazing. We love the car.
This will have been my second BMW from here and there was alot of supply chain issues that was out of the hands of the local guys. AJ was my salesman and he got exactly what I was looking for, ask for him. Rick Williams is the GM of this place and went above and beyond when things were getting delayed by corporate. For 2 seperate issues, he was able to make a resolution as I expected, or better.
Received a good deal and fair trade in value. Very customer oriented. Would buy here again . Love my x5
Had a great experience at this dealership. Staff was very helpful, very easy to work with and the whole process was quick smooth. Definitely recommend!
Such a great place, they take care of you as well as are very transparent about what is going on with the vehicle.
Great service - fast, thorough, and reasonably priced.
Idaho Falls BMW delivered on a great 2022 M550i with great customer service. Arrived just before Christmas. The car turned out to be a great stocking stuffer for Christmas. Every aspect of customer service was exceptional!
Jay, Nick and the rest of the team at BMW of Idaho Falls were great to work with. It took us a while to make the decision to purchase and they were patient with us. We absolutely love the new car. Thank you for a great experience.
Thanks to Rick and his team, my buying experience was smooth and worry free. All of my questions were answered, and I certainly would recommend BMW if Idaho Falls to anyone. Both Rick and Morgan are assets to the BMW Brand.
Quick service. No wait to get in on a Saturday 😊. Done in less than an hour.
Just purchased a new car here and was very happy with the experience. Brysen did a great job as our salesman and answered all of our questions. Morgan in finance had a lot of options for extended warranty, gap insurance, and made the financing very easy. Very comfortable and smooth transaction. Check them out!
Once again, a pleasurable experience getting my BMW serviced at BMW of Idaho Falls. Prompt and reliable service. Gena in service is always so pleasant to deal with and very knowledgeable about what services are needed. I got my car back on time, washed and vacuumed. At my age, I've dealt with many car service centers over the years and for my money BMW of Idaho Falls is the best I've ever seen.
Always have had a great experience. However, when we received the calendar invite for our appointment today it said it was only 15 minutes (from prior experience I knew it was longer than that and was prepared for longer than 15 minutes) and it was suppose to take one hour, it took two. Then my husband was asked if he was sticking around or not, he asked if a loner was possible and there was. But was told (nicely) in the future to ask for one when making the appointment. However, when I made the appointment, I did ask for one and ...
Amazing dealership. Very knowledgeable staff. Great experience.
Fabulous we were treated like family all of our questions were answered in a timely manner and the car we bought was clean and filled with gas
Let’s face it. It’s been a very difficult couple of years for everyone. Having a check engine light come on and being quoted a substantial amount for the repair was extremely stressful. Well I cannot rave enough about Jeanna Dean the service manager at BMW of Idahofalls and her stellar service. Jeanna went way above and beyond and worked with her regional manager and the repairs are going to be done at a very reduced price. Now I just have to wait patiently for the parts to arrive. It’s a crazy world we are living in now. ...
Excellent service, friendly and attentive.
We had a failure of the drivers side window on our X3 while we were near Yellowstone. BMW of Idaho Falls helped us troubleshoot and then got us in to fix it as soon as we reached Idaho Falls. They gave us a loaner and cleaned it before we got it back. Alex gave us stellar service. Thanks for getting us back on the road!
I have been using BMW of Idaho Falls for ten years now for purchasing and servicing my vehicles never had a problem with the staff or the cars. Also recommended to all of my friends and family.
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