Customer Testimonials
Excellent service, friendly and attentive.
We had a failure of the drivers side window on our X3 while we were near Yellowstone. BMW of Idaho Falls helped us troubleshoot and then got us in to fix it as soon as we reached Idaho Falls. They gave us a loaner and cleaned it before we got it back. Alex gave us stellar service. Thanks for getting us back on the road!
Great, friendly, clean, and efficient! Jeana Dean runs a ‘tight ship’. Alex did a great job communicating my my cars needs. I drive 300 miles round trip to get this kind of service every year. Off the charts!!!!
They did the recall job in a timely manner but I've never been to a BMW dealership where the sales staff doesn't acknowledge the customers when looking at cars and the service dept does no inspection of the vehicle being serviced to alert the customer of possible necessary maintenance. This particular dealership lost a sale to us about a year ago when we came in looking for a car and your sales people ignored us the entire time, we ended up buying elsewhere. You're staff in Idaho Falls is seriously lacking in customer service, sittingat a desk ...
Quick service. Great team! Appreciated the mechanic taking time to talk to me!
Deal was done quickly and easily. Always have a good experience with BMW of Idaho Falls. From sales to service - all are knowledgeable and pleasant.
Alex had a loaner waiting for me to run errands and completed the work in 2 hours. Easy fast service! Will continue to take my business there.
Jeanna and Alex are always great to work with in service. My Z4 is fixed in a timely fashion. Techs seem to know what they are doing. The whole team is professional and courteous.
Jeanna not only saved the day, but our vacation. My family and I were in the middle of a 7 day vacation in the Grand Tetons when we blew a tire out in the Tetons Village. Jeanna helped us work with Roadside Assistance to get a local tow service come pick our car up and bring it to Idaho Falls AND also helped arrange them tow a loaner to us! Without her we would have been left stranded without transportation for three days. Idaho Falls was on our way back home to Seattle so swapping out the loaner for our car ...
Awesome customer service
We had a tire blow out and we were towed to BMW Idaho Falls. The service department did a stellar job getting us back on the road ASAP. We are greatly thankful and back on vacation.
I love bmw
Fantastic service. Very knowledgeable technicians. Excellent and very helpful receptionist. Comfy clean and quiet waiting area with fully stocked supplies. I live in San Francisco and my 640GT had a stuck window in the down position while we were on vacation in Jackson. Had to drive to Idaho Falls to get this fixed and they did this in 2.5 hours. What I expect of BMW.
Rick Williams is great to work with! We purchased a new 2021 X1 in a matter of a few hours after returning a lease 2018 X1. We highly recommend Rick and BMW of Idaho Falls to anyone interested in leasing or buying a quality BMW vehicle! Jack and Pat Tackle
Very knowledgeable and polite staff in the Service department. I wonder why the Sales people didn’t acknowledge those of us sitting in the show room while our cars were being serviced. They might have had another car sold that day.
Very efficient, quick and friendly. Obtained a loaner car as well and the cost for the repair reasonable. This is a second posting about 2 months later. A light came on my dash while driving from Driggs to Idaho Falls. I called BMW of Idaho Falls to see if it could squeeze me in for diagnostics while I was in Idaho Falls. Despite it's having a full schedule already, it did so. Not only did it determine the problem--a stuck thermostat--it scheduled an appointment to replace the thermostat and to honor a warranty for the part and labor of a ...
Rick and his team at BMW of Idaho Falls are fantastic. I have purchased multiple cars from them and always look forward to my visits and interactions with them. The entire team is welcoming and that is not something common at auto dealerships. Thank you and keep it up!
I had to bring my X5 in to be scanned for a problem that I was having. Explained a few items to be answered if they could while having it checked out. They confirmed the problem as I thought it was and didn't inform me of the other items I asked about.
Serviced my car here. Treated very nice and felt like they were very competent.
We have been servicing out BMW's since 2008. Service with Jeanna at BMW is always done 1st class. Recently we were traveling when our X3 broke down during Independence Day holiday weekend. Thank God we were close to BMW of Idaho Falls. They had us back on the road within four hours! While we waited, they took extra special care of us. Thank You!
We had a great experience with MacKenzie and are delighted with our purchase. We had been car shopping for the past 3 months at countless other dealerships in Idaho and Washington, and she was the first salesperson to deliver quality customer service. Highest recommendations for her and the staff!
Brandon is amazing! Very patient and helpful with everything we were looking and needing in a car! My husband and I came in for an oil change and we live out of state and we fell in love with a suv and Brandon went above and beyond for what we wanted and he met my husband at the airport to pick the car up after hours. Best BMW dealership EVER!
Good customer service
Had to make an emergency stop here to resolve a PVC system issue. The service team got the part in quickly (thanks Gina!) and accommodated for an emergency repair to get my car back on the road in about 36h. Thank you! Thank you! Thank you!
Very helpful and courteous staff. They completed the necessary work in half of the estimated time. They’ve been very thorough.
Excellent company. I love to get my service done in Idaho Falls. Always nice, friendly, and fun. Yes fun! I love how they clean the car too!
I was extremely happy with the kind, welcoming experience I had at this facility!! Mackenzie was fabulous!!! I hadn't even driven a BMW before reaching the car lot. I was interested in possibly buying one, but wanted to decide if that was what I wanted:) Mackenzie was very helpful with explaining the many amazing features of the car and functions!! I absolutely love the car, but also will be back in the future because I loved the service!! They made things easy and seamless! Mackenzie went above and beyond to drive an hour away to come get me as ...
The car was priced well and the process from start to finish was painless. I ordered the exact car I wanted and it arrived ahead of schedule. Brandon, my salesman, picked me up from my home on the day of delivery. He left me with a full tank of gas along with a personal tutorial on how to use the technology to it's potential. Overall, great experience. You won’t go wrong here.
4.5 stars. First scheduled call details not relayed at all to service member during scheduling. Items missing in car after service including power adapter cover and 1 bungee cord. Hood on my vehicle hard to open since prior wreck. Scheduler was to relay this to service crew. They yanked on the hood to open it and now the gap under the front hood is worse than before I serviced it. Services needed, completed. Thank you
Friendly, fast service that made me feel confident that my X3 was in great shape!
I just bought my 3rd car from this dealership! They treat me absolutely wonderful, and are very professional. Rick made me an awesome deal and MacKenzie was a joy to work with.
Jeena, Alex, and Nena were great to work with. They really care about their customers and getting things done the right way.
My husband actually took my car in because I had a baseball game to watch and I needed to get my airbags changed. My husband said the service was great! We will definitely come back☺️
Shoutout to Alex in service. Was willing to help me get a radio code for my E36 whereas the other dealers refused to do it. Thanks again.
Just an oil change and tire rotation, but friendly and courteous service reps and pleasant waiting area.
I actually came to the store planning to buy a different vehicle than the one I walked away with. Nick, the store manager, made a great recommendation for a car that better suited my needs and was a few thousand dollars cheaper than the one I planned on buying. They obviously care about the customer and not just their bottom line. Additionally, the financing and paperwork process was smooth and painless. Last of all, they walked me through the features of my new vehicle and made sure I knew how to use it before I left the lot.
Great service and beautiful smiles from all.
Prompt on getting my 330i recall work done! They sent a roll back truck to Burley to pick up my car, and brought it right back the next day all fixed up and ready to roll. They even had it all washed and waxed up! Thanks guys!!
Brysen was professional AND very personable. He treats others the way he would wish to be treated.
Wonderful customer service.
Excellent group of folks. No pressure and always a fair deal on a BMW. Can’t wait to use them for my service on my new BMW.
Timely and professional care, well done!
I dropped off my BMW for service at Ron Sayer’s BMW in Idaho Falls. This is the first time I have owned a BMW. I was a bit weary about what my bill would be. I was pleasantly surprised at how reasonable the cost was. When I picked my car up it had been washed and even the tires had been wiped down. I will not hesitate at all to use Ron Sayer BMW for all my needs in the future.
Brandon made the process super easy. I was able to do a lot of the prep work through text. When I showed up the car was ready to go and I was presented with several purchase options we had discussed by text. 5 stars, would recommend.
Great people to do business with. This is our 4th vehicle from the Sayer Group and it will not be our last.
Friendly, courteous, easy to work with, and the work as well done.
MacKenzie was great and made the process very easy. I would definitely buy another car from her in the future.
The entire BMW of Idaho Falls team are fantastic! Just purchased my 14th vehicle. Kudos to the entire team! Rick and staff are amazing. Brandon in sales. Gina in service. All 5 stars!
Always a great experience. Brandon is wonderful to work with and takes such good care of his customers. We are repeat buyers and will continue to be.
Alex martinez was very helpfull and I was able get in and out very quickly. Great customer service
I was in Idaho Falls for a seminar and I was able to call the Idaho Falls BMW dealership and spoke to Alex. He was great to work with and he was able to get my BMW in for an oil change. They got my oil changed and informed me of some other things in the future to look out for on my specific car. I was very pleased with how informed Alex was and his customer service skills were top-notch. Great place to have your BMWs serviced by certified technicians. I would highly recommend!!!
Excellent experience getting our vehicle serviced at BMW of Idaho Falls. Very friendly staff, they provided a loaner vehicle and they vehicle was done in the stated time frame.
Great people and great deals!
My reception by Jeanna Dean was excellent. She was very friendly and welcoming and the space was very clean and nice. Service was excellent. I was disappointed that other then the front reception staff, most employees were unmasked or not wearing a mask properly but it was Idaho Falls.
We had shopped all around for a minivan and found our dream one and BMW. Holy cow, I was so impressed. They weren't pushy at all. They were extremely informative. They communicated well. From the time we found our beautiful van until we could actually purchase it, it took a couple of weeks. BMW stayed patient. When we finally bought our van, we found out they filled the car full of gas!! We drove off with a completely full tank. That tiny detail seriously impressed us. If you need a car, I couldn't recommend this business enough.
Always the very best service from BMW if Idaho Falls!
Brandon at BMW in Idaho Falls was very friendly, knowledgeable, and helpful when we were shopping for a new/used vehicle. We are so happy with our new BMW x5 and really glad to be a part of the BMW family! Thank you Brandon you are the best! Roland & Lisa H
Had a warning message come on while I was out with my X5. Called and Jeanna got me right in immediately to have them take a look. Alex and crew had me fixed up and on my way quickly. I had my dog with me and they were very understanding and let me bring him inside. It was 25 degrees outside. I always have had great service from BMW of Idaho Falls!!!
Awesome service department, awesome mechanics. The ONLY place to take your BMW.
Always great to shop for BMWs with Rick and his crew. Brandon worked with me to find the car of my dreams (x3 30e). They did not have it in stock (or within 1000 miles) so BMW built it and got it to me in under 2 months. All good.
I came from out of town to have some recall work done on my BMW and only had 1 day to do it. They got the job done quickly and were very pleasant to work with. And they even washed it!
My turn signal light wasn't working and it wasn't the bulb. Therefore I got a diagnostic done to see what was wrong. While they were doing the diagnostic they fixed the problem free of charge. Would highly recommend.
My 3 year old Grand Cherokee had an issue with the heated steering wheel and the service crew found the problem and got the new part ordered and it will be fixed in 3 days when the part arrives. Chelsea the service writer was very helpful.
Honest, easy to work with. Would definately go back!
I have been using BMW of Idaho Falls for ten years now for purchasing and servicing my vehicles never had a problem with the staff or the cars. Also recommended to all of my friends and family.
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